New e-Referral SmartForm for Canberra Health Services

Life for Canberra and southern NSW GPs just got a whole lot easier with the introduction of a new, secure e-Referral system.

The launch of the new e-Referral SmartForm follows a successful eight-week pilot program with 16 practices.

Patients can now be referred electronically to Canberra Health Services (CHS) outpatient and community services in real time from within a GP’s practice management system (PMS) in one easy, seamless process.

The new standardised SmartForm is integrated within the latest versions of Best Practice, Genie and Medical Director PMSs making it easy for GPs to access and use.

Successful pilot programme

The launch of the new Smart Form follows a successful eight-week pilot programme with a select group of Canberra GPs. This was led by the CHS project team and supported by ACT Health and HealthLink.

The engagement with GPs across Canberra was extremely valuable to ensure that systems were functional on both ends within the infrastructure constraints.

Throughout the pilot period the CHS project team were proactive in resolving GPs concerns to ensure a safe, timely and efficient referral process. This resulted in making the SmartForm more user friendly and GPs having confidence in the process.

“It was important we trialled the system and listened to feedback from users, which we did. The feedback helped us modify and streamline the system and make it better for users, for example, resolving issues around attaching HTML documents, speed concerns and login problems,” the team says.

“For GPs, this should become the most efficient way to refer into CHS. For people receiving the e-Referral, it’s quick, secure and easy with all of the required patient information, which in the end is better for patient outcomes.”

CHS will continue to engage with the GP community to further evaluate and monitor this.


The CHS outpatient management team says the benefits of e-Referrals are massive, including saving GPs precious time.

It’s particularly important GPs know their e-Referral has made it to its intended location. With e-Referrals, GPs get an immediate acknowledgement from CHS that it’s been received, with a unique reference number. This is a small step towards a seamless digital referral process in the future.

The new SmartForm can be pre-populated with patient demographics, past medical and medication history, directly from the PMS, saving GPs time and hassle.

In addition, GPs can clearly see an accurate, up-to-date list of CHS outpatient and community services they can e-Refer to, making the process fast and efficient. The Smart Form includes a drop-down list of current CHS Specialists, Allied Health and Nursing Services.

GPs can also easily attach relevant supporting documents such as reports, letters and results that enables effective triage process and reduces delays.

Work has now commenced on taking advantage of the SMART in the SmartForm by developing service specific templates where they will add further to streamlining referral and triaging process.

If you would like to obtain access to the e-referral SmartForm, would like more information or have any questions, please contact HealthLink on 1800 125 036 or email [email protected]

CHS has produced a handy FAQ sheet for GPs and a web page with quick start guides for different PMSs.

HealthLink and Konnect NET to merge to form Clanwilliam Health

Auckland-based healthcare technology companies HealthLink and Konnect NET are merging to form a new organisation named Clanwilliam Health.

The merger will take place over December 2019 and January 2020 and will see Konnect NET staff move from their Freemans Bay office to HealthLink’s current premises in Newmarket.

Clanwilliam Health will be led by the same team that has successfully led both HealthLink and Konnect NET for several years.

Michelle Creighton, CEO of HealthLink, will serve as CEO of Clanwilliam Health and Mike Weiss, CEO of Konnect NET, will serve as deputy CEO. They will be supported by a leadership team drawn from both businesses.

HealthLink and Konnect NET have been part of the Dublin-headquartered Clanwilliam Group family of businesses since 2017 and 2018 respectively.

Beginning in 2017, Clanwilliam Group has invested in excess of NZ$100 million in the Australasian healthcare technology market. Clanwilliam Group remains committed to investing in strong and innovative healthcare technology businesses that support clinicians in delivering great care to their patients.

Clanwilliam Health will be the anchor for Clanwilliam Group’s continued growth, innovation and investment in the Australasian market.

Stronger together

Combining the strengths of two great companies will create a financially stronger business that is better able to invest in its products, people and customer service.

It will be business as usual for HealthLink and Konnect NET customers with no change to the current products, services and support.

Ms Creighton says the merger formalises the sense of partnership the two organisations already enjoy.

“It’s the blending of two teams who share a common vision of innovation to improve patient outcomes. Together we can better execute Clanwilliam Group’s vision of making healthcare better for everyone”.

She says together they will strengthen their solution offerings to the sector.

“We’re already capitalising on that with a joint development project that we look forward to sharing with the market in 2020.”

Best of both businesses

Mr Weiss says the drive behind both HealthLink and Konnect NET is to create better health outcomes for patients.

“We have passionate people from both organisations who already share this common purpose.”

He says they have the support of a great leadership team to capitalise on the best of what both businesses have to offer.

“The extensive network reach and platform capabilities of HealthLink offers Konnect NET even greater opportunity to add value to our SureMed customers.”


HealthLink: The market leading healthcare system integrator in Australia and New Zealand. Nearly all secure clinical communications across the New Zealand healthcare system are carried via HealthLink and it’s the largest provider of secure clinical messaging services in Australia.

Konnect NET: Konnect NET was established in 2008 and its SureMed product is used by major New Zealand insurers to manage health information requests for underwriting and claims. Konnect NET has a growing presence in the Hong Kong market.

For more information please contact:

Maggie McNaughton
HealthLink & Konnect NET publicist
+64 21 613198
[email protected]