HealthLink and Konnect NET to merge to form Clanwilliam Health

Auckland-based healthcare technology companies HealthLink and Konnect NET are merging to form a new organisation named Clanwilliam Health.

The merger will take place over December 2019 and January 2020 and will see Konnect NET staff move from their Freemans Bay office to HealthLink’s current premises in Newmarket.

Clanwilliam Health will be led by the same team that has successfully led both HealthLink and Konnect NET for several years.

Michelle Creighton, CEO of HealthLink, will serve as CEO of Clanwilliam Health and Mike Weiss, CEO of Konnect NET, will serve as deputy CEO. They will be supported by a leadership team drawn from both businesses.

HealthLink and Konnect NET have been part of the Dublin-headquartered Clanwilliam Group family of businesses since 2017 and 2018 respectively.

Beginning in 2017, Clanwilliam Group has invested in excess of NZ$100 million in the Australasian healthcare technology market. Clanwilliam Group remains committed to investing in strong and innovative healthcare technology businesses that support clinicians in delivering great care to their patients.

Clanwilliam Health will be the anchor for Clanwilliam Group’s continued growth, innovation and investment in the Australasian market.

Stronger together

Combining the strengths of two great companies will create a financially stronger business that is better able to invest in its products, people and customer service.

It will be business as usual for HealthLink and Konnect NET customers with no change to the current products, services and support.

Ms Creighton says the merger formalises the sense of partnership the two organisations already enjoy.

“It’s the blending of two teams who share a common vision of innovation to improve patient outcomes. Together we can better execute Clanwilliam Group’s vision of making healthcare better for everyone”.

She says together they will strengthen their solution offerings to the sector.

“We’re already capitalising on that with a joint development project that we look forward to sharing with the market in 2020.”

Best of both businesses

Mr Weiss says the drive behind both HealthLink and Konnect NET is to create better health outcomes for patients.

“We have passionate people from both organisations who already share this common purpose.”

He says they have the support of a great leadership team to capitalise on the best of what both businesses have to offer.

“The extensive network reach and platform capabilities of HealthLink offers Konnect NET even greater opportunity to add value to our SureMed customers.”


HealthLink: The market leading healthcare system integrator in Australia and New Zealand. Nearly all secure clinical communications across the New Zealand healthcare system are carried via HealthLink and it’s the largest provider of secure clinical messaging services in Australia.

Konnect NET: Konnect NET was established in 2008 and its SureMed product is used by major New Zealand insurers to manage health information requests for underwriting and claims. Konnect NET has a growing presence in the Hong Kong market.

For more information please contact:

Maggie McNaughton
HealthLink & Konnect NET publicist
+64 21 613198
[email protected]

Ground-breaking new e-Referral service launched

A ground-breaking new e-Referral service called SR Specialists & Referrals has launched in Victoria and Tasmania.

The free service sees the Medical Specialists Directory available online and integrated within HealthLink’s software so GPs can seamlessly search, select and e-Refer to any private specialist in the directory.

The trusted directory is used by most GPs to search for private specialists and will still be available in hard copy to give GPs a choice of how they’d like to view it.

By moving the directory online and linking it with HealthLink’s e-Referral software, GPs will save precious time and have peace of mind knowing their referral has made it quickly and securely to the selected specialist with all the relevant, legible information.

Health IT company HealthLink and Cervin Media, which has published the Medical Specialists Directory for the past 20 years, have worked together to deliver the new service.

Standardised form for all e-Referrals

HealthLink lead tech, customer support and deployment, Lawrence Peterson says the new service is a game changer for GPs and specialists.

“GPs can now do an e-Referral in one seamless process using a standardised form to refer to any private specialist in the directory. They can also attach relevant images and reports directly from within the patient medical record.

“GPs can say goodbye to importing templates and using out-of-date local address books,” he says.

A key feature of the integration is the ability to easily and clearly see which specialists can be referred to electronically.

The service is available to GPs using the two main practice management systems (PMSs), Medical Director and Best Practice via HealthLink. Similarly, specialists can receive the e-Referrals via their HealthLink account.

Mr Peterson says HealthLink is planning to launch a portal soon for the specialists who may not have a compliant PMS so they can access the referral through a web browser.

There are plans to roll the service out next to New South Wales and ACT, and then finally nationwide.

Seamless, intuitive process

Cervin Media general manager Dr Carmel Cervin says the current referral system in Australia is quite messy and fragmented and takes several time-consuming steps.

“The new service takes away that messiness, hassle and uncertainty with one seamless process that is intuitive and easy to use.”

Dr Cervin says the majority of specialists in the directory can be referred to electronically. However, if a specialist can’t be, the GP can still search and view them online and then print off a manual referral to send.

“With the directory now online, it means we can update specialist’s information and details immediately and provide even more detailed information on specialist services and locations,” she says.

“We want to make life easier for GPs and specialists and help them take better care of their patients by offering a smooth, e-Referral process.”

HealthLink CEO Michelle Creighton says HealthLink is delighted to be partnering with Cervin Media to bring the service to Australian healthcare providers.

“The SR Specialists & Referrals solution will make it easier for GPs to refer patients to the best care possible. Not only will GPs save time, specialists will be provided with a higher-quality referral, which is better for the health outcome of patients,” she says.

eReferral capability for My Aged Care now available through SmartForms

Written by Kate McDonald
First published by Pulse+IT on 4/11/2019

Doctors can now electronically refer their patients to My Aged Care directly from their practice management systems following a three-month trial using HealthLink’s SmartForms technology.

The capability is live in recent versions of MedicalDirector, Best Practice and Genie. A Department of Health spokesperson said the department will be monitoring take-up and feedback in the next six to 12 months to potentially roll it out to other channels.

“If this proves to be a useful product and is adopted by general practitioners, the department will then consider broadening the scope,” the spokesperson said.

Previously, doctors wanting to refer their patients had to phone the My Aged Care contact centre, fax a referral or use an external webform.

The new capability will not only let them send the referral from their PMS but receive an acknowledgement in real time along with a reference number with the confirmation receipt that can be used to follow up on referrals by calling My Aged Care.

The PMSs also have the ability to store referrals so users can refer back to what has been sent.

The spokesperson said the capability was trialled in July 2019 with a pilot group of GP practices to seek user feedback of the solution based on real cases. “The feedback helped inform further enhancements, which were implemented during the pilot,” the spokesperson said.

“Wider rollout to compatible sites who already have access to SmartForm functionality through HealthLink commenced from October 26, following initial promotion at the RACGP GP19 conference in Adelaide last week.”

The spokesperson said the eReferral form has initially been rolled out to sites running compatible versions of the three software systems that already access SmartForms through HealthLink.

SmartForms is integrated into MedicalDirector 3.16 and above, Best Practice Lava SP3 and above, Genie v8.8 and above, as well as Medtech Evolution 10.4.4 and above.

Funding for the roll out was provided as part of a $61.7 million package allocated in the 2018-19 federal budget to revamp the My Aged Care system. Money has also gone to a redevelopment of the website, and to a new Client Summary page on the My Aged Care portals, with consumers now able to view the progress of their package.

HealthLink first introduced SmartForms to the Australian market in 2016. It is used by NSW Roads and Maritime for fitness to drive medical assessments, which HealthLink says now has upwards of 300 assessments per day being submitted.

It is also being used for Victoria’s eReferrals platform, which delivers around 2000 referrals per month into Austin, Eastern and Northern Health, and by the ACT for its authority to prescribe request form, which handles around 400 requests per month.

Disclaimer: Pulse+IT and HealthLink are both part of the Clanwilliam Group.


Click here for more info on My Aged Care e-Referrals, including user guides.


HealthLink celebrates 25th anniversary

Australasia’s largest health IT network, HealthLink, celebrated its 25th anniversary with an evening celebration at the Auckland War Memorial Museum.

More than 150 people – including many of New Zealand’s Who’s Who in health IT – gathered at the iconic building this month to acknowledge HealthLink’s unparalleled contribution to Health IT in New Zealand and Australia.

Guests were officially welcomed to the museum with a powhiri, performed by the museum’s resident traditional Maori performing group, Haka the Legend. The group performed songs and dances and finished with a spine-tingling haka.

Tom Bowden farewelled

The quarter century celebration was also a chance to farewell HealthLink co-founder Tom Bowden, who stepped down from the role of CEO at the end of last year.

HealthLink started up in 1993 when “The HealthLink Service” was launched by a subsidiary of Telecom New Zealand. It began delivering pathology results to 100 general practices.

New HealthLink CEO Michelle Creighton acknowledged Tom’s pioneering spirit, determination and hard work in getting HealthLink off the ground and to the place it is today, as well as the hard work of everyone in the HealthLink team.

In his farewell speech, Tom talked about the importance of unifying the health system.

“It’s been exhilarating… innovation is about hard work… I’ve always viewed a problem as a learning opportunity.”

Tom said he was excited about his new role as an independent consultant.

HealthLink focussed on looking forward

Michelle said the evening was about celebrating HealthLink’s incredible history, but also about looking forward to the next 25 years.

“Twenty-five years doesn’t happen by accident,” she said.

She also acknowledged Irish global healthcare technology specialist Clanwilliam Group, which took a majority shareholding in HealthLink in 2017. Clanwilliam Group CEO Howard Beggs sent a congratulatory message via video link.

Other speakers included NZHIT board chair and director of digital health at Deloitte, Kate Reid, Dr Di Davis, HealthPathways and eReferral clinical leader at Northland DHB and Ministry of Health deputy director-general data and digital, Shayne Hunter, who said, “HealthLink, you’ve done an amazing job. I honestly don’t think New Zealand would be where it is today if we didn’t have HealthLink.”

RNZCGP medical director Richard Medlicott described HealthLink as having been, “a really important glue in the New Zealand health system for a long time”.

Several messages of congratulations were also read out from people unable to attend in person.

Michelle said HealthLink was looking forward to its next chapter.

“It’s about working collaboratively across organisations to improve outcomes for patients. Technology may change, but HealthLink’s goals don’t.”


Background information:

HealthLink: A market leading health-system integrator in New Zealand and Australia. Nearly all secure clinical communications used in New Zealand are shared through HealthLink and it’s the largest provider of secure clinical messaging services in Australia.

Clanwilliam Group: Clanwilliam Group is an expanding family of businesses committed to healthcare technology and services. Its rapid growth is due to its unique mergers and acquisitions philosophy and support for entrepreneurial spirit. The group’s companies run from global offices and their products and services help healthcare professionals deliver safe, more efficient and better-quality care to millions of patients worldwide.

For media assistance, contact:

Maggie McNaughton
HealthLink publicist
021 613198
[email protected]

Farewell fax machine: E-Referrals have taken over NZ’s biggest city

The fax machine is almost truly dead in New Zealand’s largest city with almost all patient referrals from primary to secondary care being sent electronically.

Auckland, which has a population of 1.6 million people, is leading the world when it comes to adopting the ground-breaking technology.

The city’s journey to its paperless referral system began in 2012 when Australasia’s largest health IT network, HealthLink, developed CareConnect e-Referrals for the Waitemata, Counties Manukau and Auckland District Health Boards.

HealthLink’s New Zealand national manager, Eric van der Sluis, says e-Referrals improve the transfer of information between primary and secondary care in several crucial ways.

“Fax machines are slow, clunky and unreliable. Faxed referrals can go missing, the patient information is not secure and there’s often incomplete information, which can lead to errors,” Eric says.

The e-Referral system is secure and has been designed from the ground up to protect private healthcare information.

“All clinical information is encrypted and protected with digital certificate-based system authentication.”
Eric says the system is easy to set up.

“For GPs, specialists or allied health workers with a HealthLink-compliant Practice Management System, integration and set up is incredibly simple. It’s even remotely switched on and configured by HealthLink. For other users, the web-based HealthLink Workplace solution can be used to independently send and receive e-Referrals securely.”

GP describes e-Referrals as game changer

Dr Jim Kreichbaum works as a GP at Mt Wellington Family Health Centre in South Auckland, which he established in 1993. He also works part-time at Auckland District Health Board as Primary Care Director Cardiovascular, Adult Medicine, Community and Long-Term Conditions Directorates.

Jim says moving from a paper-based referral system to e-Referrals has been a game changer.

“At the DHB end, the quality of the referrals coming in has increased substantially with more detailed information enabling the specialist to make a better decision about the patient’s care.”

Not only is the quality of patient information better, e-Referrals are more secure than faxed or posted referrals, which often go missing or have incomplete information, he says.

“E-Referrals also mean that patients are more likely to be seen in a timely manner.”
Jim says he can’t highlight enough the advantage of being able to receive specialist advice via the e-referral system.

“As a GP you can message a specialist with questions or advice about a patient and they get back to you the next day, or even the same day. The specialist might even advise you the patient doesn’t need to come in for an appointment.”

He says the ability to get advice from the specialist can save time for both the patient and specialist by avoiding unnecessary appointments.

“It’s so much better for patient care,” he says.

The e-Referral system automatically pre-populates the patient information from the PMS, meaning the GP doesn’t have to fill-in all the information and the risk of mistakes being made or information being left out is reduced.

Once the e-Referral has been sent, the GP gets an instant message saying it’s been received by the DHB. The GP then gets a prompt response as to whether the e-Referral has been accepted or not.

“I would recommend e-Referrals. They are so much better than paper-based referrals on so many counts. It’s a no-brainer to make the switch.”

Transformation of communication between services

Dr Helen Liley agrees. She is a GP in South Auckland, a GP Liaison for Counties Manukau District Health Board, Clinical Director of POAC (Primary Options for Acute Care) and Lead Clinical Editor for Auckland Regional HealthPathways.

E-Referrals, she says, have transformed communication between primary and secondary care. If e-Referrals are available, she doesn’t know why GPs wouldn’t use them.

“E-referrals take two clicks of the mouse and the e-Referral form opens. It automatically fills in information for you from the PMS, it often prompts you for information pertinent to your specific referral and you can pull across clinical notes into a free text box to give extra information so you don’t have to re-write them. They are intuitive and easy to use,” she says.

For Dr Liley, receiving immediate confirmation once the e-Referral has been received is incredibly reassuring.

“I know straight away it’s been received. I can also track the progress of the e-Referral to see where it is in the system.

“In the days of faxed referrals, I was always concerned they would go missing or end up at the wrong address; there was never an immediate acknowledgement that they had been received in the correct place.

“The absolute worst thing is if everybody thinks something is happening for a patient but actually nothing is happening because their referral got lost.”
E-Referrals also have an addendum function, allowing additional notes to be added after it’s been sent, if needed.

“This is really helpful if you’ve forgotten to add something or you get test results or other information in after the e-Referral has been sent. It saves a lot of time,” she says.

To find out more, please visit


Sydney e-referral pilot opens door to all NSW public hospitals

A group of Sydney GPs are the first in NSW to pilot an e-referral system with Sydney Local Health District.

The pilot initially allows 32 GP clinics to replace old style fax referrals with HealthLink’s SmartForms to refer patients to haematology departments at the Royal Prince Alfred (RPA) and Concord Hospital.

 “The e-referral is synchronously delivered into the public health system, meaning no more no lost referrals, no delays due to postage or illegibility or mishandling of the referral in transit. This makes it safer and faster for the patient,” says Jean-Christophe Meunier, eHealth Manager, Hospitals and Health Services at HealthLink.

“This is a very exciting development for not only Sydney Local Health District and its clinicians, but also for Sydney GPs who refer their patients into Sydney’s public hospital system,” says Paul Bennett, Program Manager, HealthPathways,Sydney LHD.

GPs in the pilot group are using a specific e-referral from the HealthLink SmartForms interface that is widely integrated across the popular practice management software (PMS) systems, Best Practice and Medical Director. The integration is totally secure, standardised and professional, offering the pre-population of all relevant patient data from the GP’s PMS, as well as delivering the fastest transfer of care possible.

Practice manager, Penny Mills, of Leichhardt General Practice, has been involved in the pilot from the start, and relishes the prospect of specialists in all hospitals using SmartForms.

She says there are three attributes that make the e-referral platform a winner: ease of use, fast real time processing, and added security, all of which “combines to improve the quality of patient care”. It’s also far less messy than using faxes, she says.

An additional mandatory part of the referral pathway makes it possible for the hospitals to send secure electronic status updates back to GPs to advise that the referral has been either accepted or denied. This dedicated GP to specialist communication channel for each patient referred allows for quicker referral acknowledgement, acceptance and updating.

Ms Mills says: “The very first patient we referred needed palliative care and was rejected by the specialist we referred to. That was a good result because the doctor could immediately look at an alternative pathway for the patient.”

Mr Meunier agrees: “GPs will be relieved that all of this communication can be channelled back into their existing secure messaging-receiving workflows, and then filed into their patient record.”

“SmartForms are easy to implement, and I believe the pilot will pave the way for broader use by GPs here in Sydney, and into other NSW Local Health Districts,” Mr Meunier says.

Mr Bennett says the pilot offers an opportunity to extend the electronic referral pathway to over 200 GP practices and to other Sydney Local Health District outpatient clinics.

“We trust this will be the start of a successful patient transfer process across the district using the professional approach and sheer scale of HealthLink, Australia’s largest Health IT network provider.”

He says the Sydney Local Health District pilot is an example of innovative collaboration including Strata Health’s PRISM Referral Management System that enables a compliant and synchronous communication with HealthLink’s SmartForms and secure messaging system, and Central and Eastern Sydney PHN, which is providing project resources and technical support through its digital health team.


For more information please contact:

Jean-Christophe Meunier

eHealth Manager, Hospitals and Health Services at HealthLink

M 0437 681 688
P 02 8014 7614
[email protected]

About Sydney Local Health District
Sydney Local Health District is made up of hospitals, health services and a range of associated support services. A leading health district, it provides services in the hospital setting and in the community. The district is located in the centre and inner west of Sydney and is made up of the Local Government Areas of the City of Sydney (western part), Inner West Council, Canterbury-Bankstown (Canterbury part), Canada Bay, Burwood and Strathfield. With around 12,000 staff, the district is responsible for the health and wellbeing of more than 700,000 people living within itsboundaries, rural and remote parts of NSW and Australia and more than one million people who come into the district each day to work, study and visit.

About HealthLink
As the leading Australasian provider for the secure electronic transfer of patient information, HealthLink has been instrumental in eradicating inefficient and unreliable paper-based communication. This has resulted in powerful efficiencies in New Zealand healthcare. In Australia, HealthLink has become the largest provider of clinical messaging services, with more than 10,000 Australian medical organisations connected.

About Strata Health
Strata Health works with healthcare providers through intelligent electronic management of patient transitions into the right care, at the right time. Working with healthcare practitioners, clinicians, IT specialists and administrators, Strata Health pioneered the development of powerful software tools that have revolutionized patient flow, benefiting patients, caregivers and system efficiencies alike.

About Central and Eastern Sydney Primary Health Network
Central and Eastern Sydney PHN’s catchment spans 666.9 km2. The region stretches from Strathfield to Sutherland, as far east as Bondi, and also includes Lord Howe Island and Norfolk Island. It’s the second largest of the 31 primary health networks across Australia by population, with almost 1.5 million individuals residing in the region. PHNs aim to improve coordination of care to ensure people receive the right care in the right place at the right time.

HealthLink appoints new CEO

Australasia’s largest Health IT network, HealthLink, has appointed Aucklander Michelle Creighton as its new chief executive officer.

Michelle joined HealthLink’s Auckland office in 2012 as finance manager and has previously worked as a business analyst in various information technology companies.

HealthLink is the largest provider of clinical messaging services in New Zealand and Australia.

Michelle says she’s looking forward to her new role as CEO, which she officially started on 28 November.

“It’s a great honour and responsibility to pick up the reins of the company. I’m truly excited to lead a team with the vision and dedication to keep HealthLink firmly at the forefront of the changes and opportunities in healthcare integration.

“I never lose sight of the fact that we have a serious responsibility to the health sector to maintain our core services on which the sector relies,” she says.

Michelle says she’s excited about leading HealthLink into the next stage of its journey.

“There are so many opportunities available and I see my role as an enabler, clearing the way for our teams to innovate and optimise our delivery internally and externally.

“HealthLink is the trusted name in health system integration. We seek to maintain and build on that reputation. We will do that with a focus on our core strengths and developing richer collaborative partnerships across the sector,” she says.

The 51-year-old South Aucklander says her commercial and financial background has helped her understand the need to balance great ideas with sustainability.

She says the ever-increasing availability and affordability of digital platforms is already profoundly changing health IT in New Zealand.

“There are many advances that will contribute to shape how the future unfolds, much of it still uncertain. However, in spite of all the new technologies that become available, I believe the future of Health IT will continue to be shaped through effective, successful partnerships across the sector. We plan to play a key role here.”

Spending time out of the office, making new connections and developing partnerships across the sector will be a priority for her.

“I look forward to collaborating with, and learning from, those with experience who can help us understand the problems we’re trying to solve,” she says.

“HealthLink delivers an integral and trusted component of our health system. We have an obligation to make good decisions that ensure we continue to serve the sector well, long into the future.”

She takes over the role from long time CEO Tom Bowden, who co-founded the company in 1993.

“The board members and I have enormous confidence in Michelle and I look forward to working closely with her over the next three months as I transition out of the company,” says Tom.

Tom will take up a role next April as an independent consultant to national and state government organisations seeking to design and implement e-health strategies.

Irish global healthcare technology specialist Clanwilliam Group took a majority shareholding in HealthLink in September 2017, adding to its growing family of New Zealand and Australian companies.

Howard Beggs, CEO Clanwilliam Group, says: “We look forward to this new chapter under Michelle’s very capable leadership and would like to take this opportunity to thank Tom for everything he has accomplished as founder and CEO of HealthLink.”


Background information

HealthLink: A market leading health-system integrator in New Zealand and Australia. Nearly all secure clinical communications used in New Zealand are shared through HealthLink and it is the largest provider of secure clinical messaging services in Australia.

Clanwilliam Group

Clanwilliam Group is an expanding family of businesses committed to healthcare technology and services. The group’s rapid growth is due to its unique mergers and acquisitions philosophy and support for entrepreneurial spirit. Companies run independently out of 17 global offices and their products and services help healthcare professionals deliver safer, more efficient and better-quality care to millions of patients worldwide.

For more information and to arrange an interview please contact:

Susie Hill
Publicist for Clanwilliam and HealthLink
021 815 504
[email protected]

HealthLink hits medical certificate milestone for SmartForms in Australia

HealthLink has hit a significant milestone with 20,000 fitness to drive medical certificates submitted to the NSW Roads and Maritime Services (RMS) agency using its SmartForms technology since the capability went live just over a year ago.

SmartForms allow medical practices to submit clinical documents such as medical certificates and referrals directly from within the user interface of their practice management system rather than going out to an external location or via a toolbar.

HealthLink founder Tom Bowden said RMS is the largest of the company’s SmartForms projects in Australia and there are nearly 4,000 SmartForms sent out every month. The technology has been used for a number of years in New Zealand, where 8,000 SmartForms are sent every day and it is used for about 60 per cent of hospital referrals.

In Auckland, for example, all GP to hospital eReferrals are sent electronically. Auckland GPs and other healthcare providers have a range of 75 hospital referral forms to choose from, which can be accessed directly from within the GP’s PMS or via a standalone referrals portal that is purpose built for sending referrals.

“Referrers and hospital clinicians are able to use the system for a two-way dialogue and the system is also used to enable hospital staff to provide advice to referrers,” Mr Bowden said. “This lowers the need for hospital referrals and it enables patients to get access to care more quickly.

“HealthLink is working with clinician groups to expand its eReferrals system to enable hospital clinicians to refer patients to external services and to improve GPs’ access to diagnostic services and other community delivered capabilities.”

SmartForms also forms the basis of the CareSelect community referrals system, which has seen a 100 per cent increase in use over the past 12 months, Mr Bowden said. CareSelect can be used to refer to community-based specialists and allied healthcare providers as well as government and non-government agencies.

In Australia, the RMS medical certificates solution has been used by more than 700 NSW general practices and the vast majority of practices in the country are now able to launch a HealthLink SmartForm as the standards-based Aduro interface has been integrated into the leading software brands MedicalDirector, Best Practice and Genie.

Mr Bowden said HealthLink was close to achieving its goal of getting full coverage by the three vendors and the company is now working with a number of smaller and more specialised vendors to achieve the integration.

The company is also integrating the clinical document architecture (CDA) messaging format with SmartForms and has been using both technologies in some of the hospital eReferrals trials being sponsored by the Australian Digital Health Agency (ADHA).

Healthlink, Australasia’s leading health systems integrator, joins Clanwilliam …

HealthLink has been acquired by a global medical technology and service company.  Global healthcare technology specialist, Clanwilliam Group, has taken a majority shareholding in HealthLink, Australasia’s leading Health-system Integrator. The Dublin-based Clanwilliam Group consists of a number of healthcare technology and services businesses in Ireland, the United Kingdom and Australasia.

The purchase brings Clanwilliam Group’s investment in Australasia to nearly $NZ70 million so far this year, including another New Zealand company, pharmacy software provider Toniq.

The investment in HealthLink will help to unlock further growth for the company, with the potential of market expansion and product development support from Clanwilliam’s global network.

HealthLink provides a secure system for medical practices to communicate electronically with the rest of the health system. Nearly all the clinical communications used in New Zealand are shared through HealthLink and it is the largest provider of clinical messaging services in Australia.

More than 13,500 healthcare organisations and professionals exchange 100 million plus electronic messages a year via HealthLink.

“We are proud to have an innovative company like HealthLink as part of our team,” Howard Beggs, CEO of Clanwilliam Group says. “HealthLink is a perfect example of a healthcare technology company that continues to innovate to help improve efficiencies, productivity and reduce cost in healthcare. The seamless flow of patient information is a critical component of healthcare improvement, putting the most relevant information in the clinicians’ hands when they need it most.

“Clanwilliam Group can add value to the New Zealand healthcare system by drawing on our 30 years’ experience,” he says. “We are building a global group of healthcare technology and services businesses who can work together to improve healthcare services and the experience for patients. We hope to continue to grow our presence in New Zealand and Australia.

“In the United Kingdom Clanwilliam Group companies are helping to reduce the deficits of National Health Service trusts by about $NZ26 million annually,” Mr Beggs says. “The major cost drivers affecting the New Zealand and Irish healthcare systems are the same – the impact of an ageing population and increased chronic diseases,” he says.

“Technology is a key enabler for increased productivity, efficiencies and cost-savings across all healthcare systems. All Clanwilliam Group companies are focused on driving further efficiencies within the healthcare systems they operate in.”

Under the leadership and guidance of Mr Beggs, the Clanwilliam Group supports entrepreneurial spirit. Businesses within the group have access to a wealth of experience, technical expertise and resources as well as the opportunity to work alongside other health technology providers in the group around the world.

HealthLink is 50% of the way to Meeting its Australian SmartForms Platform Estab …

Implementation of HealthLink’s SmartForms’ service is dependent upon establishment of the Aduro Interface, a standards based interface that enables a GP or Specialist’s electronic medical record (EMR) system to communicate with a centrally hosted forms server.  It is the Aduro Interface that automatically pulls information out of the EMR in order to populate the eReferral or service order form prior to its being sent.

As of 1 October HealthLink was 50% of the way to implementing the Aduro interface across Australia’s main EMR systems.  With 4,300 sites now installed, HealthLink expects to reach the full 8,000 target sites by the end of 2016, with use of SmartForms applications ready to commence on a production basis early in 2017.  More than 95% of New Zealand General Practice sites have been installed and development by Incisive Software, New Zealand’s largest specialist EMR company is now underway.

While HealthLink SmartForms is a relatively new phenomenon in Australia, the Aduro SmartForms interface (also known as HISO standard 10014.2) is widely used across New Zealand for a range of purposes.  They include hospital and specialist referrals, pathology and radiology service ordering, medical certificates and accident insurance claiming.  Usage growth has been rapid since the platform was launched approximately eight years ago.  Today more than 180,000 SmartForms are being sent each month.

SmartForms technology is fully integrated within the EMR Interface and supported by the vendor.  It is not a widget, adaptor or a piece of software that is resident on an external sidebar.
The major benefits for an agency using SmartForms is that because the form is hosted centrally, the current version will always be used (rather than asking the GP or specialist to continually download the latest version, in case there have been changes).

The first major Australian EMR system to implement Aduro was Genie Solutions, Australia’s leading specialist software package used by an estimated 50% of Australia’s specialists. Medical Director implemented Aduro within its March release.  The numbers are growing steadily with about 10% of MD’s user base joining each month as more and more sites upgrade, at the current rate of increase we expect to see nearly 100% of MD users Aduro enabled by December.

Best Practice’s Lava release has seen a sharp increase in uptake as users upgrade and we would expect further rapid growth over the next few months.
A number of smaller systems, cloud based systems and systems developed for specialist groups, allied health providers and midwives have also embraced the concept and are at various stages of the Aduro integration process. (see table below).

Across the Tasman, all of New Zealand’s recognised GP and specialist vendors have implemented the system with leading player Medtech having played an important role in the service’s development.
GP-led MyPractice also played an important role too in launching the service and new market entrant Valentia has worked hard to ensure that its new cloud-based GP product.

Indici is fully SmartForms capable and ready to interact with The New Zealand Ministry of Social Development, The Accident Compensation Commission and The Auckland District Health Boards which are all enthusiastic users of SmartForms technology. Leading specialist EMR package Incisive Software has commenced implementation of the interface in order to meet the Auckland Regional District Health Boards’ target to have all incoming referrals electronic in early 2017.

The First New Zealand SmartForms initiative was a system designed to meet the needs of the New Zealand drug buying agency ‘Pharmac’ which administers the ‘Special Authority’ system. This a process in which a prescriber requests a government subsidy for a specialised medicine for a particular patient. SmartForms reduced the time taken to get a special authority approval from two weeks down to a matter of seconds.
Since that time SmartForms has become the standard means for exchanging complex information between New Zealand healthcare organisations.

In Australia, the first EMR package to send live SmartForms was Genie Solutions whose clients used the system to send referrals to Australian Hearing. Australian Hearing is the nation’s leading hearing specialist and largest provider of Government funded hearing services and provides hearing services to clients eligible under the Australian Government Hearing Services Program.